Determine the purpose of the manual
During development, we first determine, together with you, the purpose of the requested technical documentation. Will it be an assembly instruction, an operating or user manual, a maintenance or repair manual? Based on this we advise the correct form (design).
The correct form matching your brand
We also take into account the publication medium: will the documentation be printed (A4 or A5, landscape or portrait), digital or online? Of course, the documentation meets your specific wishes and corporate identity. To give an example: documentation for defense has its own fixed structure that is laid down in a schedule of requirements (PoR).
Tone of voice
Text and image are also fully geared to the target group that uses the documentation - and your product. The level of knowledge of the target group determines, among other things, the use of language when setting up the documentation. Anyway, for instructions and manuals we create short, concise texts and clear images - drawings, animations, exploded views or infographics - that can only be interpreted in one way. There is no ambiguity about that!
Simplified Technical English
In our work we regularly deal with STE. Simplified Technical English is a universal and established set of writing rules for procedures and descriptions in particular. On the basis of STE, we formulate texts in such a way that they are completely clear and open to only one interpretation. Especially in technology English is the working language; STE is important if English is not the first language or mother tongue of the user. STE also has advantages for translations: less speech confusion, more concise text = lower translation costs.
Minimum input from clients
Armed with this information and agreements made with you, the author gets to work. The work is based on information about the technical aspects and operation of the product. This information is usually provided by the development department (engineering or R&D).
The technical information is often supplemented with 2D and 3D CAD material. This visual material gives the author an excellent picture of the structure and operation. 2D and 3D CAD material is also extremely suitable for creating images: images required for the documentation and any other visualizations, for example for marketing, sales, after-sales, training and e-learning. Once a 2D or 3D drawing or animation has been made, it can be used for all kinds of purposes.
Have DDCom create your manual?
The technical author and the creator(s) of the visual material work together on a first concept. This concept is submitted to you for assessment, testing and approval. Feedback and additional information are then processed into the final version of the technical information, which meets all conditions and wishes.
Training / Training development / E-Learning
Determine the training needs and form of execution
In addition to technical documentation, DDCom takes another big and interactive step further. For production, application and use of technology, complete, correct and clear (documentation for) training is indispensable. Our colleagues are didactically and educationally trained. In this way they can, together with you, fathom and record the training needs within your organization and tailor the training, training development and e-learning accordingly.
We determine these training needs, together with you, on the basis of, among other things, the target group, the level of that target group and the subjects. The form of execution is also decisive: are people trained classically (theoretically and/or practically), is this done online, in webinars or VCT (Virtual Classroom Training), or through self-study (e-learning)?
The availability of the students plays an important role in the form of execution. For continuous training and/or training of distributed employees, online training and self-study come into the picture rather than classroom education. Whether it is a one-off training course or a complete training program is also important; your wishes also play a role in determining the training needs.
Build a curriculum
Once the training needs have been identified, a learning plan is drawn up based on these needs. This not only defines the learning objectives but also what the (measurable) end result of the training(s) should be.
With the curriculum, the training developer gets to work on the elaboration. This can be done with the authoring tool we use in-house, but of course also with the tool(s) in your organization. Naturally, training courses and training programs are set up in such a way that they are usable within the LMS (Learning Management System) in your organization, if any.
We also work in close consultation with you when setting up and developing training, training programs and e-learning. In the meantime, the first results will be coordinated with you. After testing, adjusting and fine-tuning, we then arrive at the approved end result: customized training courses that you give in-house or that we give to your employees.